Legal & trustCancel a subscription
Email support@salonagentai.com or call 520-551-1113 with your salon name and account email. State that you want to cancel and request confirmation of the effective date. Do not include passwords or card numbers. Deleting the browser app, disconnecting a phone or clearing cookies does not itself cancel a subscription.
For monthly subscriptions, request cancellation before the next renewal. Unless your accepted order or applicable law provides otherwise, cancellation stops future renewal and access continues through the paid period. Support should confirm the change rather than leave you to infer it from a missing screen.
Setup services and refunds
Custom Setup & Launch is a separate one-time service. If you cancel before launch, contact us to discuss the work already performed, any third-party commitments and the applicable refund under your order and law. We do not publish a blanket no-refund promise for work that has not been reviewed.
Report duplicate, incorrect or unauthorized charges promptly so they can be investigated. Refund eligibility and timing depend on the facts, the applicable agreement, law and payment provider. A refund does not necessarily cancel an active subscription; request both when needed.
Phone numbers and your records
Before closing an account, discuss exports, call/text records and any number transfer you need. Do not cancel an existing carrier or release a number until the intended transfer is confirmed. Outstanding usage or third-party obligations may still apply as disclosed in your order.